The right camera depends on where it will be installed, lighting conditions, recording needs, wiring options, and whether you need features like color night viewing, analytics, or remote access. To learn more, visit Understanding Surveillance Camera Types .

These Illumivue technologies help improve nighttime viewing. Depending on the camera model, your system may support enhanced low-light viewing, color night images, or built-in lighting for clearer footage after dark.

Advanced Analytics helps compatible Illumivue cameras detect activity more intelligently. Available features vary by camera model, recorder, firmware, and system configuration.

Illumivue Protect and Illumivue Tech apps can be found here: www.illumivue.com/illumivue-apps .

Yes. The current lineup of Illumivue security cameras, NVRs, and DVRs is NDAA compliant. You can view the current list of compliant products here: National Defense Authorization Act (NDAA) .

Yes. The current lineup of Illumivue security cameras, NVRs, and DVRs follows FCC compliance standards. You can view the current FCC compliance information here: FCC Compliance .

1. Connect the camera to power.
2. Connect the camera to your network, NVR, or DVR.
3. Open the correct Illumivue app.
4. Add the device using the QR code or device information.
5. Confirm live video appears before mounting permanently.

Make sure the camera, NVR, or DVR is powered on and connected to the internet. Confirm your phone is connected to the correct network and that the device has fully started before scanning or searching again.

Open the app, choose the option to add a device, then scan the QR code on the recorder or enter the device information manually. If the recorder does not connect, restart the recorder and confirm internet access.

Some Illumivue products may be installed by experienced users, but many systems are best installed by a professional dealer or integrator, especially when wiring, networking, NVR setup, outdoor mounting, or password recovery may be required.

Cameras usually show offline because of a power issue, internet outage, network change, disconnected cable, Wi-Fi issue, or recorder connection problem.

1. Confirm your internet is working.
2. Restart your router or modem.
3. Restart the camera, NVR, or DVR.
4. Check that all cables are firmly connected.
5. Open the app again and refresh the device list.

This usually means the system works locally but cannot connect remotely. Restart your router and recorder, confirm the location has internet access, and make sure remote viewing is enabled in the app or recorder settings.

Slow live video is often caused by weak internet, poor Wi-Fi, limited upload speed, high video resolution, or a busy network. Try lowering the stream quality temporarily and test again.

Check notification settings in both the Illumivue app and your phone settings. Also confirm that motion detection or analytics are enabled for the camera.

Use the sharing or user management feature in the app. The person receiving access should create their own account first. Make sure you enter the correct email address when sharing.

Check power, cable connections, network connection, and recorder status. If the camera is connected to an NVR or DVR, confirm the recorder recognizes the camera.

Clean the camera lens, remove protective film if newly installed, check stream quality settings, and confirm the camera is not pointed at direct glare or heavy reflection.

Confirm the camera model supports night viewing features. Make sure the lens area is clean and not blocked. Also check whether the camera has enough surrounding light for color night viewing.

Confirm the camera has power, then hold the reset button for the required amount of time listed in the product instructions. If the camera still does not respond, contact your installer or support provider.

Recorded video may be unavailable if recording was not enabled, the camera was offline, storage is full, the hard drive failed, or the selected date and time has no footage.

Missing recordings may be caused by recording schedule settings, motion-only recording, storage overwrite, incorrect time settings, or cameras being offline during that period.

Recording time depends on hard drive size, number of cameras, video quality, recording schedule, and whether the system records continuously or only on motion.

Check the recorder time zone, date, daylight saving settings, and internet time sync settings. Incorrect time settings can make footage difficult to find.

For security reasons, Illumivue password reset assistance is handled through authorized Illumivue integrators and registered dealers. Please contact the company that installed your system. If you do not know who installed it, contact us and we can help connect you with a local dealer.

Contact Illumivue support with your product model, proof of ownership if requested, and your location. We can help connect you with a local dealer when possible.

Account or device transfer steps depend on the product and app being used. Remove the device from the original account first when possible, then add it to the new owner’s account.

Registered dealers and integrators should contact WAVE Electronics technical support directly for password reset assistance. Be prepared to provide account information, product details, and proof of dealer relationship.

Start by contacting the custom integrator, dealer, or company that originally installed or sold the product. They can help diagnose the issue and determine whether service, replacement, or warranty review is needed.

• Product model number
• Serial number if available
• App name and app version
• Description of the issue
• Photos or screenshots if possible
• Steps already attempted
• Name of the installing company if known

Contact the company that installed the system first. They know the site, wiring, network, account setup, and product configuration, which usually makes service faster.

Illumivue products are currently sold through registered dealers and integrators. If you need help finding a local dealer, contact us and we can help connect you with one.

Illumivue products are currently sold through authorized dealer channels within the United States.

Registered dealers can view pricing by logging in at www.wave-electronics.com .

Complete the dealer application at www.wave-electronics.com/dealer-application .